Legal notice

Overview

This website is operated by [Your Store Name]. The terms "we", "us" and "our" refer to Warm Hugs. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.  

Section 1 - Compliance and Acceptable Use

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction. We strictly adhere to Shopify’s Acceptable Use Policy and reserve the right to refuse service to anyone for any reason at any time.

Section 2 - Payments and Direct Checkout

We utilize Shopify Payments to ensure a secure checkout process. We support direct checkout through the Shop channel. Prices for our products are subject to change without notice. We provide localized pricing (such as USD and CAD) based on your region. By providing a payment method, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge your payment method for the total amount of your order.  

Section 3 - Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. Accurate billing information is critical; fraudulent chargebacks or payment disputes are taken seriously and may result in a permanent ban from our services.

Section 4 - Returns and Dispute Resolution

We pride ourselves on maintaining a strong business track record. If you are unsatisfied with your purchase or if an order is delayed, we ask that you contact our customer service team to seek a resolution or refund directly before initiating a chargeback with your bank or credit card provider. Keeping our chargeback rates low allows us to continue offering competitive pricing and international shipping.

Section 5 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.