Shipping policy

Order Processing & Fulfillment

We are committed to processing and fulfilling your orders promptly to ensure the best possible shopping experience. All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

 

International Shipping Destinations

We offer international shipping, with a primary focus on our core markets: the United States, Canada, and Australia.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary depending on the destination:

US & CA & AU: 7 - 14 business days

Rest of the World: 7 - 20 business days

Note: Delivery delays can occasionally occur due to international customs processing.

Local Currencies & International Duties

To provide a seamless checkout experience, our store automatically displays prices in your local currency (e.g., USD, CAD). However, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer.

Order Tracking & Support

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

Contact

If you have any issues with delivery, please contact our support: support@warmhugs.com immediately so we can resolve the issue and prevent any payment disputes.